Privacy policy
This Privacy Policy explains how I Hate Group Pty Ltd ("we", "us", "our") collects, uses, and protects your personal information when you visit or make a purchase from our store at ihate.store.
Information We Collect
When you place an order or interact with our store, we may collect the following information:
Your name, email address, shipping address, billing address, phone number (if provided), payment information (processed securely by our payment provider — we do not store your card details), and browsing behaviour on our site (via cookies and analytics tools).
How We Use Your Information
We use the information we collect to fulfil and ship your orders (via our fulfilment partner, Gelato), communicate with you about your order or any enquiries, improve our store and customer experience, comply with legal and regulatory obligations, and send marketing communications only where you have opted in.
Third-Party Services
We share your information with trusted third parties only as necessary to operate our store and fulfil your orders. These include Shopify (our e-commerce platform), Gelato (our print-on-demand fulfilment partner), and our payment processor(s). These third parties have their own privacy policies governing how they handle your data.
Cookies
Our store uses cookies to enhance your browsing experience and collect analytics data. You can manage your cookie preferences through your browser settings.
Data Retention
We retain your personal information for as long as necessary to provide our services, fulfil orders, and comply with our legal obligations. You may request deletion of your data at any time by contacting us.
Your Rights
Under the Australian Privacy Act 1988, you have the right to access the personal information we hold about you, request correction of inaccurate information, and request deletion of your personal information. To exercise any of these rights, contact us at jack@ihategroup.com.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy, contact us at jack@ihategroup.com